PERSONAL INFORMATION COLLECTION

Information Collection Statement

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time you can unsubscribe to our newsletters or any other information which you may receive from Samsonite.

Also, for enhanced security, Samsonite does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank's servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.

The personal identifiable information (“PII”) collected from you (online, via cookies or through other means) will be used for the following purposes:

  • to manage and/or administer your sign-up through this form to receive news (including events and product launches), promotions and marketing information from us and on our products;
  • to analyze and/or profile your purchases, transactions and/or likes or dislikes so as to be better able to send you relevant or targeted news (including events and product launches), promotions and marketing information from us and on our products;
  • to send you (whether by email, postal mail or otherwise) news (including events and product launches), promotions as well as marketing information from us and on our products;
  • to store and backup your PII;
  • to provide the information, products and services you request;
  • to provide you with effective customer service;
  • to provide you with a personalized experience when you use our Website;
  • to contact you with information and notices related to your use of our Website;
  • to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
  • to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);
  • to improve the Content, functionality and usability of our Website;
  • to better understand your needs and interests;
  • to improve our products and services;
  • to improve our marketing and promotional efforts;
  • for security, credit or fraud prevention purposes; and/or
  • for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.

It is mandatory for you to provide information where marked with an “*”. In the event that you do not provide such information, we will not be able to provide you with our products or services. You have the right to access or correct your PII held by us by contacting us.

Please read our Website’s Term of Use (“Term of Use”), our Privacy Policy and this Statement carefully. Our Privacy Policy and this Statement sets out the privacy policies and practices in relation to the PII we handle while the Term of Use principally governs your use of the Website. If you submit your PII, it will be deemed that you have read, understood, consented to and undertaken to comply with the Term of Use, our Privacy Policy and this Statement, which are all written in English only.

This Statement may be amended from time to time without prior notice. Please check for the latest version of this Statement which will be published on the Website.

Changes to the Privacy Policy:

We may update this Privacy Policy at any time to reflect changes in our practices and service offerings. If we modify this Privacy Policy, we will update the date on which the new Privacy Policy will be effective. We will notify you of any material changes in the way we treat your information by placing a prominent notice on our website.

COMMUNICATIONS & MARKETING

You will become a member of the Website once you have opened an account with us without any purchase. Alternatively, you may only elect to receive marketing communications from us. If you have provided us with your name, email address and telephone number as part of a purchase transaction on our Website, or if you choose to receive communications from Samsonite, we may periodically send you newsletters, emails featuring exclusive sales and promotions, and emails, text or multimedia message or in any other manner you have consented to and also requesting your feedback on our products and services. In addition, if you make a purchase on our Website, we will send you order and shipping confirmation emails. You can remove your email from our email list at any time. You have the option to opt out of receiving marketing communications from us. In any circumstances if you would rather not receive these communications, you can unsubscribe by clicking the relevant “unsubscribe” link in every Samsonite email or send an email to ecomservice.in@samsonite.com with “Opt-out” in the subject line and you will be unsubscribed from the mailing list without any cost.

When you enter a contest or other promotion, we may ask you for certain PII such as your name, address and/or email address in order to administer the contest, to send you promotional emails, notify winners and make the winners’ list publicly available pursuant to applicable law. Your consent to such promotional use and disclosure of this information is a condition of your participation. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. Entering such contests and providing the required PII in these instances is solely your choice; you do not need to provide such information or enter such contests to browse this Website.

Fraudulent Transactions

Samsonite reserves the right to recover the cost of goods, collection charges, damages caused to Samsonite and legal expenses from persons using the site fraudulently. Samsonite reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Disclaimer

All products and the information displayed on www.samsonite.in constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

No act or omission of Samsonite prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address and mobile number, we will notify you by email/SMS as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

We have made every effort to display the colours and weights, dimensions, sizes of our products that appear on our website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website.

While we make efforts to ensure that items listed as cabin carry-on/hand luggage meet current airline restrictions, we cannot be held responsible if an airline applies other check-in standards or if airlines or airports change their restrictions.

Liability:

  1. To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website, including, without limitation, loss or damage you might suffer as a result of:
    1. errors, mifstakes or inaccuracies on the Website;
    2. you acting or not acting, on any information contained on or referred to on the Website and/or any linked websites;
    3. personal injury or property damage of any nature resulting from your access to or use of the Website;
    4. any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on these servers;
    5. any interruption or cessation of transmission to or from the Website; and/or
    6. any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through the Website by any third party.
  2. Where any law provides a condition or warranty which may not be lawfully excluded, our liability will be limited to that provided by law.
  3. Except as required by law, in no event shall we be liable for any loss or any special, incidental or consequential damages arising out of or in connection with the Website or the User Agreement (howsoever arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the applicable laws in India that apply to you. You agree that we have no responsibility for the legality of your actions.

INDEMNITY

You will at all times indemnify, and keep indemnified, us and our directors, officers, employees, agents and contractors from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by us arising from any claim, demand, suit, action or proceeding by any person against us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this User Agreement.

Website Content & Intellectual Property Right

  1. All content, graphics, user and visual interfaces, photographs, trademarks, logos, artwork, and computer codes, including, without limitation, the design, structure, selection, coordination, expression and arrangement of such material contained or used on the Website is either owned and/or controlled by, or licensed to us, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trademark laws and various other intellectual property rights. We reserve all intellectual property rights, including, without limitation, copyright in material and/or services provided or authored by us. Nothing in the User Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, images, domain names or other distinctive brand features.
  2. Trademarks used by us on the website that belong to third parties are used with permission and remain the intellectual property of the third party.
  3. You may not:
    1. modify or copy the layout or appearance of the Website nor any computer software or code contained on the Website; and/or
    2. decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
  4. If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on the Website and developing your ideas and suggestions for improved goods or services we provide.

External Material

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

Liability

We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE:

Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Samsonite is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product.

Changes to the Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Mumbai jurisdiction if there is any dispute between us.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

SOCIAL MEDIA AND CONTENT

  • You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials posted on, transmitted through or linked from the website, our Facebook page, Instagram page, Twitter feed, Blog, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.
  • You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us.
  • Consequently, by using the website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the website at your own risk and to the extent permissible at law we do not accept liability in this regard.
  • As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:
    • you do not have the right to post;
    • is defamatory or in contempt of any legal or other proceedings;
    • is misleading or deceptive;
    • is offensive or discriminates against any group of persons being a group defined by reference to colour, race, sex, sexual orientation, origin, nationality or ethnic or national origins;
    • denounces religious or political beliefs;
    • contains religious or political material;
    • is indecent, obscene, vulgar, pornographic or offensive;
    • infringes any copyright, trademark, patent or other intellectual property right of another person;
    • contains any unsolicited or unauthorised advertising or promotional material;
    • contains or links to viruses, malware, spyware or similar software; or
    • impersonates any person or misrepresents your relationship with any person.
  • We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
  • You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Samsonite. Such disclosure, submission or offer of any comments shall constitute an assignment to Samsonite of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.

Thus, Samsonite owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. Samsonite will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Samsonite will be under no obligation

  1. To maintain any comments in confidence
  2. To pay you any compensation for any comments
  3. To respond to any comments

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

Samsonite does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant Samsonite the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Samsonite and its affiliates for all claims resulting from any comments submitted by you. Samsonite and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.

Copyright & Trademark

Samsonite reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.

Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Samsonite or its suppliers.

Force Majeure

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, pandemic, epidemic, lockdown , governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

Termination

This user agreement is effective unless and until terminated by either you or Samsonite.

Samsonite may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Samsonite. Upon any termination of the user agreement by either you or Samsonite, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Samsonite 's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.

Governing Law And Jurisdiction

This user agreement shall be construed in accordance with the applicable laws of India. The courts at Mumbai shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.

Modification Of Terms And Conditions Of Service

Samsonite reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. You can access the latest version of the user agreement at any given time on www.samsonite.in. You should regularly view the user agreement on www.samsonite.in. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.