Terms And Conditions

Welcome

This website is owned and operated by Samsonite South Asia Private Limited (henceforth referred as " Samsonite South Asia Private Limited “or "Samsonite" or "we" or "us" or "our" "www.samsonite.in" having its registered office at Gat Nos 159 To 163 village Gonde (Dumala), Taluka Igatpuri, Nashik-422403 and its corporate office at 402, 4th Floor, Ackruti Star Building, Central Road, MIDC, Andheri (East), Mumbai - 400093.

Terms And Conditions

By using, visiting or shopping at our website www.samsonite.in (website) you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website (Agreement/User Agreement).

Samsonite reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website are owned by Samsonite IP Holdings Sarl, Luxemburg a Samsonite group Company which has licensed Samsonite to use the same in India. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Samsonite is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to ecomservice.in@samsonite.com.

Eligibility Criteria

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

 

Your Obligations

  1. You have to provide true, accurate, current and complete information about yourself while registration on www.samsonite.in
  2. You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Samsonite has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your account and refuse to provide you with access to our website.
  3. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Samsonite for re-delivery shall be claimed from you and you shall bear such expenses.
  4. You will provide authentic and true information in all instances where such information is requested of you. Samsonite reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Samsonite also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Samsonite has the right in its sole discretion to reject the registration and debar you from using the services of www.samsonite.in and or other affiliated websites without prior intimation whatsoever.
  5. You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
  6. Before placing an order, you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.

 

LINKS TO OTHER THIRD-PARTY SITES

The Website may contain links to external websites that are not operated by us. We do not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:

  • We make no representations or warranties, or have any responsibility or liability for those websites;
  • the links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites; and
  • you access and use the products and services made available at those sites solely at your own risk.

 

SITE SECURITY

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

  1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
  2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  3. Attempting to interfere with service to any other user, host or network, including, without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
  4. Sending unsolicited email, including promotions and or advertising of products or services;

Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Samsonite will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.

 

PLACING ORDERS

  1. You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.
  2. The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
  3. Orders placed by you are offers to purchase goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).
  4. Product(s) in your cart are only reserved for a limited period of time, specified by us. Orders are only confirmed once payment is received in full.
  5. We may reject your order, including in circumstances where we believe there may be a credit card fraud, or where we later become unable to ship your order, or if there has been an error in the price or product description on the Website.
  6. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.
  7. You acknowledge that all orders through the Website are with respect to product(s) intended for your personal and domestic use only and not for any commercial use or resell, and quantity restrictions may apply as set out on the Website from time to time.

PRICE AND PAYMENT

  1. The prices of product(s), delivery and other charges shown are all in Indian Rupees.
  2. The price of the product(s) you order is the price that is displayed on the Website at the time you confirm your order and will be confirmed on the e-mail order confirmation.
  3. All payment(s) must be received in full prior to dispatch of product(s). If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
  4. For orders being shipped within India, the payment can only be accepted in Indian Rupees. Prices will be MRP and CGST/SGST and IGST, as applicable.
  5. In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card, then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below
    1. Passport with Visa Copy
    2. Driving license
    3. Employment card
    4. Any other government issued ID proof of the country of residence.

Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time with a maximum of 7 days will be given along with the order confirmation email and SMS . The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status. Similarly guest users can track their order by clicking here.

If there is any delay in the delivery caused due to any natural calamity, public holiday, government restrictions or any other unforeseen circumstance or Act of God or Force Majeure events, then you shall not hold Samsonite liable for such delay in the delivery of the product.

 

PROMOTIONS AND DISCOUNTS

  1. Online offers and promotions may only be used at the Website and do not apply to purchases at other online or retail outlets. You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order.
  2. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. If your code is lost or stolen it will not be reissued.
  3. Any percentage (%) off or discount stated applies to the India maximum retail price (MRP) of items.

Shipping Policy

SUPPLY AND DELIVERY OF GOODS

  1. Subject to this Agreement, we will supply the product(s) shown on your order confirmation. We will use our best endeavours to meet indicated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.
  2. We currently offer standard delivery free of charge for all orders to all residential/business addresses in India. Additional charges may apply to delivery to certain PO Boxes.
  3. The actual time of deliver will also be subject to the delivery schedule of the 3rd party logistic provider (“3PL”) engaged by Samsonite which may be changed from time to time by the 3PL without any prior notice.
  4. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
  5. We ship our products using 3rd party logistic service (3PL). We require someone to sign for delivery. You accept that a delivery is signed for by a person other than the User, provided that such person is present at the delivery address and an adult of 18 years or age or over.

Shipping Destinations

In India, Samsonite serves to selected cities. Please check if we deliver to your pin code in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Shipping & Handling Charges

Domestic Order: We provide free shipping within India.

Shipping Partner: Our domestic logistic partner is xpressbees or any other partner as may be appointed from time to time.

Track Order

All registered customers have the option to track their orders by clicking on Track Order

Time to Deliver

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Orders

The product is delivered within 10 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:

  1. Pan card
  2. Driving License
  3. Passport
  4. Voter identification card
  5. Postal identification Card (Aadhar)

For any customer assistance, you can write to us on ecomservice.in@samsonite.com

PACKAGING AND LABELLING

We endeavour to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.

All goods are packed in good condition and appropriate packaging. No buyer's specific requirements will be entertained.

GOODS OUT OF STOCK

We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. You will receive a full refund in the event we cannot fulfil your order.

DEFECTIVE GOODS

We offer additional commercial warranty on certain products. For details of this warranty, please refer to the warranty card attached to the product and/or to the Website.

Return and Exchange Policy

Samsonite is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE:You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product by writing to us on ecomservice.in@samsonite.com. Once the order is placed and shipped to the provided destination the Customer has an option to Return the Order by clicking on the return order tab. For the refund on the returned defective product please check the section on Refund below.

7- Days Return Policy for Domestic Orders Only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund/credit. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

  1. Customers should click on the Return Order tab within 7 days from the receipt of product.
  2. Customers should not return the product before receiving a confirmation mail/Call from Samsonite about the same.
  3. All the products must be returned in their original condition, unaltered and unused.
  4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 10-15 working days from the receipt of returned product(s) at the warehouse of Samsonite.

Exchange:

We regret to inform that exchange of products is not possible for the products bought from our website.

Cancellation By Samsonite

There may be certain orders that Samsonite cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which samsonite identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

 

Cancellation by Customer

Once an order is placed, it can only be cancelled before it is shipped to the provided destination on the same day before 6.00 PM by clicking on the Cancel Order tab . Registered customer can always check the status of their order from Track Order available at www.samsonite.in. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque within 15 days.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

 

Restriction

Samsonite reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Samsonite reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.