RETURN & EXCHANGES

Return And Exchange Policy

Samsonite is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product by writing to us on ecomservice.in@samsonite.com . Once the order is placed and shipped to the provided destination the Customer has an option to Return the Order by clicking on the return order tab . For the refund on the returned defective product please check the section on Refund below.

 

7- Days Return Policy For Domestic Orders Only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund/credit. Our courier partner will collect the order from the address provided by you and will get it back to us.

 

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

 

How To Initiate The Refund Process?

  1. Customers should click on the Return Order tab within 7 days from the receipt of product.
  2. Customers should not return the product before receiving a confirmation mail/Call from Samsonite about the same.
  3. All the products must be returned in their original condition, unaltered and unused.
  4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

 

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 10-15 working days from the receipt of returned product(s) at the warehouse of Samsonite.

 

Exchange:

We regret to inform that exchange of products is not possible for the products bought from our website.